Frequently Asked Questions

• Why won't my credit card be recognized when checking out?
  If you cannot check-out your shopping cart please make sure the billing address for your credit card matches the address you entered when you first registered. If the billing addresses don't match, our website won't be able to process your credit card and you will receive an error message. You can edit the billing and shipping addresses on-line by clicking on "My Account" on the top of our website's home page. If this problem continues please call Customer Service at 800-441-8381.
• How can I contact American Arborist Supplies?

  Address:
  American Arborist Supplies
  882 S Matlack Street Unit A
  West Chester, PA 19382

  Phone: 800-441-8381/610-430-1214
  Fax: 610-430-8560
  E-mail: info@arborist.com

  STORE HOURS:
  Mon-Thurs: 8:00 am-5:00 pm
  Friday: 8:00 am-5:00 pm
  Saturday: 8:00 am-1:00 pm

• I've never shopped on the site before. Where should I start?
  Before you start shopping, create an account with us by clicking on the "Register" link at the top of the page. You will need to create an account before you purchase any products on-line.
• If I don't see a product listed that I want, can I place a special order?
  Yes, we can place special orders on specific products. Just email us at info@arborist.com or call us at 800-441-8381. Special orders require pre-payment and are subject to a 20% return stocking fee.
• If I don't see a product listed that I want, can I place a special order?
  Yes, we can place special orders on specific products. Just email us at info@arborist.com or call us at 800-441-8381. Special orders require pre-payment and are subject to a 20% return stocking fee.
• I've never purchased anything online before. How do I use the shopping cart?
  The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.
• What if I already purchased a product and want to see if it has been shipped?
  First, log-in and then click the "view cart" tab at the top of the page. You are then able to view your order status and/or history.
• What if I want to change my billing address or any other type of personal information?
  Click on the "My Profile" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Profile Information" tab and make any necessary changes.
• What is the fastest way to find a product?
  Type in the product name, product number or description in the quick search box and click the magnifying class.
• What if I am not satisfied with something on my order?
  While we certainly hope this doesn't happen, we strive to make returns as painless as possible. Go to our company policy tab and click on Returns and follow the easy directions!
• What does Truck Freight mean in the shipping sections?
  Truck Freight means that this item is an oversized item and a tractor trailer will be delivering your products to your location. Depending on where you are located and what the items are you can expect a substantial shipping charge. Starting truck freight is usually a $250.00 minimum charge. Any item that measures over 8 feet or weighs over 100 lbs. cannot be shipped via UPS and therefore must ship truck freight. Please call Customer Service to get a freight quote.
• What is American Arborist Supplies?
  American Arborist Supplies is a leading supplier to the tree care industry, focusing on providing professional quality tools and supplies at the most competitive prices. We are also a Husqvarna and Stihl dealer and offer a full line of products for both residential and commercial use as well as provide factory certified service at our site along with a large inventory of Husqvarna and Stihl parts.